A business process or business method is a collection of related, structured activities or tasks hat produce a specific service or product (serve a particular goal) for a particular customer or customers. It may often be visualized as a flowchart of a sequence of activities with interleaving decision points or as a Process Matrix of a sequence of activities with relevance rules based on data in the process.
A business process begins with a mission objective and ends with achievement of the business objective. Process-oriented organizations break down the barriers of structural departments and try to avoid functional silos.
A complex business process may be decomposed into several sub-processes, which have their own attributes, but also contribute to achieving the goal of the super-process. The analysis of business processes typically includes the mapping of processes and sub-processes down to activity/task level.
Business processes are designed to add value for the customer and should not include unnecessary activities. The outcome of a well designed business process is increased effectiveness (value for the customer) and increased efficiency (less use of resources).
Now let us envision this in a demographic way to have better understanding of the whole paradigm in a more systematic way :–
:: BUSINESS PROCESS ::
- Response to client’s enquiry by e-mails.
- E-mail / phone conversation with client to understand requirements.
- Demo work for customer satisfaction.
- Price finalization.
- Pilot project started after customer’s approval of work quality.
Structural Work Flow: