Case Study – Client Successes
Industry: Banking and Finance
Highlighted Service: Data Processing
Project Name: Form Processing
Project Description: After expanding their market in India, a very reputed overseas private bank approaches us in order to digitize their voluminous policy proposals, need to be done in a very timely manner.
Work Volume: An average of 2000+ forms daily
Turn Around Time: 1 Month
Client Satisfaction: We stood up to the requirement. And our team helps them to process the large volume of task within strict deadline. Our stringent services allowed them to reasonably scale their overall incurring project costs in new business acquisition.
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Industry: Automotive
Highlighted Service: Data Conversion
Project Name: Converting Manuals from Image to HTML format
Project Description: The project involves converting manuals of diverse mechanical parts of vehicles, presented in GIF or JPEG or TIFF or PDF image (mostly hand written) formats into HTML format using few pre-specified tags as per our client’s exclusive requirements.
Work Volume: Total 10,000 image processing
Turn Around Time: 1 Month
Client Satisfaction: It was a great challenge for us to deliver the quality output within a very short time frame. We appointed 2 teams – one for manual data typing and other one was for quality checking of input data. Thus we had been able to successfully complete the project ensuring almost 100% accuracy and in timely manner too.
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Industry: Healthcare
Highlighted Service: Medical Transcription
Project Name: Interview Transcription
Project Description: The client is a well renowned psychologist in USA. He daily interviews siblings and the parent of children, suffering from mental illness (autism). And we have to transcript those 30-60 minutes audio recordings from MP3 to MS Word format.
Work Volume: Average 25-30 Audio Hours
Turn Around Time: 6 Days
Client Satisfaction: Need to handle such a high volume of work within short deadline maintaining good accuracy especially when more than 2 persons are talking simultaneously, not an easy affair at all. It’s must to recognize and separate the identification of speakers, Interviewer and Interviewee. Recognizing and deciphering children’s speech (5-12 years old) along with proper understanding of medical terminologies are very challenging task for us. Still we have been able to satisfy our client with quality service – a great achievement indeed.
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Industry: Real Estate
Highlighted Service: Transcription
Project Name: Transcription for Inventory Business
Project Description: The client runs a Real Estate Inventory Business in UK. They visit the property locations and record the description and inventory of the property in MP3 format. Later they dispatch those to us for transcribing and quality checking.
Work Volume: 20 Audio Hours
Turn Around Time: 6 Days
Client Satisfaction: We had to transcribe a large volume of audio recordings in short time as per our client’s exclusive requirements. However, the end result was perfect that help them to scale up their business.
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Industry: IT
Highlighted Service: Web Researching
Project Name: Extensive Web Researching for Software Industries
Project Description: The project was all about online data collection at bulk scale for Software Companies in a pre-defined format. The database need to be developed based on those Software firms that do earn revenues based on software product selling. Our client offered us the web links of those Software companies over which we need to work on.
Work Volume: 1000 companies daily
Turn Around Time: 2 Months
Client Satisfaction: This was a tough ask as it’s very difficult to gather the records as per client’s specific requirements. Basically, few key statistics like: Revenues, Profits & Biographies of top management staffs were extremely hard to find out based on Internet Searching. Still we stood up to the challenge and make extensive web researching work on various Internet Search Engines like: Google, Yahoo, MSN etc. and been able to generate quality leads towards the client. Our high quality final output pleased our clients very much and we have the privilege of an ongoing long term research operation from them.
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Industry: Retail
Highlighted Service: Web Researching
Project Name: Business Owner’s Information Searching
Project Description: The project covers the art of owner information gathering of all small to large scale ‘Retail Shops’ across Switzerland on client’s online web portal.
Work Volume: 1000 business leads daily
Turn Around Time: 1 Month
Client Satisfaction: To find out business owner’s detail information including names, personal email addresses and contact numbers, we perform thorough web researching work based on several popular business directories like: Manta, Yellow Pages etc and also make extensive web researching work on various Internet Search Engines like: Google, Yahoo, MSN etc. Thus we had been able to generate quality business leads towards our client and help them to expand their business growth.
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Industry: Social Media Marketing
Highlighted Service: Web Monitoring
Project Name: Monitoring Global Internet Portal
Project Description: This project was one of our UK clients. In order to ensure high quality user experience, our team has provided extensive web monitoring support for a global internet portal, with specific attention to link functionality.
Work Volume: Our team monitors 20 different country sites across 5 continents
Turn Around Time: 1 Month
Client Satisfaction: A very interesting but challenging task actually. Whenever we found that a specific link is not working as designed, we double checked the issue and then revert back to the client with feedback to fix the bug. This quality assistance support was essential for the client as it’s site functionality is a core function. We were in line with the client’s request, average 1500 links monitoring in a day, with scope for scale.
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